How Booking Works

1. Tell us what you’re after — Send us an enquiry with your dates, group size, and the kind of experience you’re after. We’ll come back with a tailored itinerary and quote.
2. Refine the details — We’ll go back and forth until the itinerary feels right, adjusting pace, lodges, and routes until it matches exactly what you want.
3. Confirm with a deposit — Once you’re happy, a deposit secures your booking and locks in your accommodation, guides, and permits.
4. Settle the balance — The remaining balance is due ahead of travel (see payment terms below).
5. Travel — We stay reachable throughout your trip, not just before it.

Payment Terms

• A deposit of 25% of the total tour cost is required to confirm a booking.
• The remaining amount will be paid either in cash or bank transfer on the day of your safari.
• Payments can be made via bank transfer / cash / mobile money.
• All prices are quoted in USD and are subject to change until a deposit has been paid.

Cancellation Policy

We understand that plans change. Our standard cancellation terms are:

• Cancellations made more than 61 days before departure: deposit refundable minus an administration fee of 10%.
• Cancellations made within 60–31 days of departure: 25% of the total deposit is forfeited.
• Cancellations made within 15 days of departure, or no-shows: non-refundable.
• Some third-party costs — gorilla trekking permits, mountain climbing permits, and certain flights — are non-refundable once booked, regardless of timing, as these are paid to external authorities on your behalf.

We strongly recommend all guests take out comprehensive travel insurance that covers trip cancellation, medical emergencies, and evacuation, for both Kenya-based and international travel.

Changes to Your Booking

Need to adjust dates, group size, or itinerary details after booking? Let us know as early as possible — we’ll always do what we can to accommodate changes, though some adjustments may be subject to availability and revised pricing.

Questions Before You Book?

We’re happy to walk you through anything before you commit to a date.